Common WFM Challenges

Trouble Meeting Service Levels?

Do we even have the right number of staff?

Are our staff following their ?schedules?

Our plan says we will hit our service levels – why don’t we?

We are hitting Service Levels but could be more efficient.

Our staff do not like our scheduling process.

Even just knowing how many transactions to expect is a challenge.

Our calls are covered – we just want the same level of planning and monitoring for other transactions and back office.

 

The Solutions