Clients love us

IMPROVED CUSTOMER EXPERIENCE FOR OUR CUSTOMERS’ CUSTOMERS.

Systems, processes, trained staff and relevant technology add enormous value to Optima’s solution, making WFM as a Service an attractive alternative to employed staff providing the WFM and RTA functions.

Since 2014 and earlier, Connor and team have provided services to some recognized brands as well as mid sized organizations, all seeking improved cost effectiveness and customer experience.

Calabrio Partner

Traditional WFM
Traditional WFM
Reporting
Reporting
Traditional Scheduling
Digital WFM
 Digital WFM
Traditional RTA
Traditional RTA
SMART WFM Goals
SMART WFM Goals

Ready?

DO YOU HAVE A WORKFORCE WHICH COULD BE OPTIMIZED?