WFM Consulting

Building an effective WFM Operation involves the right mix of people, process, tools and culture. Optima WFM help our clients develop each of these elements in unison to create teams that reflect your company values, create efficiencies, and drive both customer satisfaction and employee engagement.

Our consulting services can include any of the following

  • WFM Effectiveness audit
  • Client/Employee satisfaction surveys
  • Process mining, mapping and review
  • Technology integration
  • Skills assessment and training
  • Data Integrity assessment
  • Planning accuracy assessment
  • Tools Assessment
  • Process and Tool development (including creating long term planning models, workload forecasting models and MIS)