WFM Projects

Any business will have periodic needs to conduct WFM projects – yet many find they do not have the resources available.

Whether right sizing, assessing service levels, creating a disaster recovery/business continuity plan or merely trying out some new schedules, such projects are often neglected.

With Optima WFM, you have the resources to conduct all such projects thoroughly, running multiple scenarios and determining the best long term solutions for your company.

Optima’s team of experienced WFM professionals can lead such projects, or simply provide technical and analytical support to your internal team.

  • Service Level Assessment (is our service level objective the right one) 
  • Right sizing 
  • Disaster Recovery/Continuity of Business Plan
  • Modelling alternative schedule rules or hours of operation
  • Modelling new queues/sites/call routing