WFM Recruitment

Recruiting expert WFM talent is always a challenge, especially so when knowledge of WFM in your organization is lacking.

Knowledge of different systems, experience with different service channels, the ability to build process rather than just follow process, and creating a WFM environment to match your company culture are all essential.

Optima WFM can help in numerous steps along the path of finding the right WFM staff for your organization.

These include

  • Working with your HR Department to create the right Job Description
  • Turning that Job Description into a detailed job advertisement designed to attract the right candidates
  • Initial resume screening and short listing
  • Initial Phone interviews
  • WFM skills and knowledge assessment.