Nov 5, 2014

Optima WFM announces strategic partnership with Teleopti

Optima WFM, a provider of managed workforce management services today announced their strategic partnership with Teleopti, a leading provider of solutions for workforce management.

Optima will be using Teleopti’s Workforce Management (WFM) software to provide managed WFM services to both in-house and outsourced contact centres both onshore and offshore[LL2] throughout the Asia Pacific Region.

Optima CEO Connor Bourke says, “By partnering with Teleopti, Optima is able to bring together the world’s leading WFM software and the talent and experience of Optima’s WFM team to provide best practice in managed Workforce Management services to our client base. The result is a product that will assist our clients in delivering an excellent customer experience, while increasing employee satisfaction and lowering operating costs.”

Teleopti CEO Olle During states, “We think that Workforce Management as a service will grow quickly and we look forward to the partnership with Optima. Combining highly experienced resource planners from Optima with the cloud solution of Teleopti WFM creates a very attractive offer for contact centres in Australia and beyond”.

Workforce Management as a Service allows contact centres to take advantage of economies of scale, WFM experience and expertise, offshore labor rates and best of breed WFM software and practices to deliver superior service to customers, at significant cost savings.

About Optima WFM

Optima WFM offers world class contact centre support services from low cost locations, utilizing the call centre management expertise abundant in the Philippines, led by executives with decades of global experience and substantial records of success.

We specialize in WFM managed services, WFM consulting, and Customer and Employee satisfaction surveys and analytics. Our Products are aimed to assist in-house and outsourced call centres increase productivity, improve customer and employee satisfaction all at lower cost than performing these tasks internally.

Optima is based in the heart of Makati City in Metro Manila, Philippines, the contact center capital of the World.

To learn more about how Optima can support your contact centre visit us at

Jamie Sher Tambogon
Executive Assistant to the CEO
Optima WFM Limited
GPO Box 21
Sydney NSW 2001
Phone: +61 2 9199 8797
Email Address:

About Teleopti

Teleopti, a top, global provider of workforce management software, offers a worldclass WFM solution that is sophisticated, localized and easy to use. As the largest “bestofbreed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.

Founded in 1992, Swedish-established Teleopti has customers in over 75 countries, offices in Stockholm, Oslo, Helsinki, London, Duisburg, Moscow, Istanbul, Dubai, Beijing, Shenzhen, Kuala Lumpur, New York, Atlanta, Denver and Saõ Paolo – and a comprehensive global network of partners. With a record of continuous net profitability for over 20 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner.

Camilla Arneving, Head of Marketing
Phone: +46 (0) 722 22 81 04