A Career in Workforce Management and Optimisation

Are you driven to provide solutions that benefit customers and contact centre employees alike? Are you an analytical, detail oriented and goal-focussed individual with a history of success in Contact Centre WFM? We have positions available no matter where you are in your career, from analyst to Director – just so long as you are ready to make a difference.


Are you a living success story in the field of customer service and contact centre management? Are you a true champion of the customer, while still possessing a keen business acumen? To take your career and the world of customer service to the next level come and join Optima WFM.

Real-Time Adherence Manager

If this is your career, you will know that digital transformation is removing the human element from this function. But at Optima, we can upskill experienced RTA practitioners to deploy, manage and supervise those robots which are taking the pain, drudgery and inefficiency out of this essential function. Enquire now for vacancies or register for inclusion in the next intake.