Clients love us
IMPROVED CUSTOMER EXPERIENCE FOR OUR CUSTOMERS’ CUSTOMERS.
Systems, processes, trained staff and relevant technology add enormous value to Optima’s solution, making WFM as a Service an attractive alternative to employed staff providing the WFM and RTA functions.
Since 2014 and earlier, Connor and team have provided services to some recognized brands as well as mid sized organizations, all seeking improved cost effectiveness and customer experience.
Calabrio Partner
Traditional WFM
Reporting
Traditional Scheduling
Digital WFM
Traditional RTA
SMART WFM Goals
